1. About Our Service
EasyGSTBill is a cloud-based GST invoice generation platform. As a digital service, there is no physical shipping involved. Our services are delivered entirely online through web browsers and mobile applications. This policy outlines how we deliver our services and what you can expect.
📱 Important: EasyGSTBill is a software-as-a-service (SaaS) platform. All features and services are accessed online. There are no physical products to ship.
2. Service Availability
2.1 Access to Services
Upon registration and payment (if applicable), your account will be activated immediately. You can access EasyGSTBill anytime, anywhere, from any device with an internet connection and a web browser.
2.2 Service Hours
- EasyGSTBill is available 24/7, 365 days a year
- We perform scheduled maintenance occasionally, which may temporarily affect service availability
- We will notify users in advance about planned maintenance windows
- We aim for 99.5% uptime but do not guarantee uninterrupted service
2.3 System Requirements
To access EasyGSTBill, you need:
- A device with an internet connection (computer, tablet, or smartphone)
- A modern web browser (Chrome, Firefox, Safari, Edge)
- Minimum internet speed of 1 Mbps
3. Account Activation
After you register for EasyGSTBill:
- Your account will be created immediately after registration
- You will receive a confirmation email with login credentials
- You can access the dashboard and start creating invoices right away
- Premium features (if applicable) will be activated upon payment confirmation
4. Invoice Delivery
4.1 Digital Invoice Files
Invoices generated through EasyGSTBill are provided in digital format:
- PDF Format: Download directly from the dashboard
- Storage: Invoices are stored in your online account for unlimited access
- Automatic Backup: All invoices are automatically backed up on our secure servers
- Email Option: You can download and email PDFs to your clients
4.2 Data Export
You can export your invoice data and records in the following formats:
- PDF (individual invoices)
- CSV (bulk data export)
- Excel format (for advanced users)
5. Data Synchronization
All your data is synchronized across all devices automatically:
- Create an invoice on your computer - access it from your phone
- Real-time synchronization across all devices
- Changes are saved automatically to our secure servers
- No manual syncing required
6. File Transfer & Downloads
6.1 Invoice Download Times
- Small invoices: Instant download
- Bulk exports: May take a few seconds depending on file size
- Average download time: Less than 3 seconds
6.2 Email Delivery
If you choose to send invoices via email through our platform:
- Emails are sent within 1-5 minutes of clicking "Send"
- Delivery depends on recipient email server performance
- We use reliable email services to ensure delivery
- Check spam/junk folder if email not received
7. Mobile Access
EasyGSTBill is fully responsive and works on mobile devices:
- Access from iPhone, Android, iPad, or any tablet
- All features available on mobile devices
- Mobile app available on iOS and Android (coming soon)
- Mobile web access requires internet connection
8. Backup & Data Security
8.1 Automatic Backups
Your invoices and data are automatically backed up:
- Multiple backups created daily
- Geographically distributed backup servers
- Encrypted backup storage
- 99.99% data durability guarantee
8.2 Data Recovery
In case of accidental deletion or data loss:
- Contact our support team immediately
- We can recover data from backups (usually within 24-48 hours)
- Data recovery is subject to our retention policy
9. Internet Connectivity Issues
If you lose internet connection:
- You will not be able to access EasyGSTBill temporarily
- Restore your internet connection to resume
- Any unsaved changes may be lost (always save before disconnecting)
- All invoices created are safely stored on our servers
10. Service Updates & Upgrades
EasyGSTBill is continuously updated and improved:
- Regular feature updates and improvements
- Security patches and bug fixes
- Updates are deployed automatically
- You will receive notifications about major updates
- Maintenance windows scheduled during off-peak hours
11. Performance & Speed
We maintain high performance standards:
- Page load time: Less than 2 seconds on average
- Invoice generation: 1-5 seconds
- PDF generation: 2-10 seconds (depending on invoice size)
- Server response time: Average 100-200 milliseconds
12. Service Limitations
Please note the following limitations:
- EasyGSTBill requires active internet connection for all operations
- No offline mode available (offline features coming in future updates)
- Bulk import limits: Maximum 500 invoices per upload
- File size limits: Maximum 50MB for exports
- Browser compatibility required (modern browsers only)
13. Return & Refund Policy for Subscriptions
If you have paid for premium features or subscriptions:
- 30-day money-back guarantee from date of purchase
- Request refunds via our support team
- Refunds processed within 5-7 business days
- Partial month refunds calculated pro-rata
- No refunds after 30-day period
14. Account Suspension & Service Termination
We may suspend or terminate service if:
- Account remains inactive for 12 months
- Violation of our Terms of Service
- Non-payment of subscription fees
- Fraudulent activity detected
- Upon your request for account deletion
In case of account closure, we will provide 30 days notice and allow you to export your data.
15. Technical Support for Delivery Issues
If you experience issues accessing or using EasyGSTBill:
- Contact our support team immediately
- Provide details about the issue and your browser/device
- Average resolution time: 24 hours
- For critical issues, contact: support@easygstbill.com
16. Third-Party Services
EasyGSTBill uses third-party services for:
- Cloud hosting and storage
- Email delivery services
- Payment processing (if applicable)
- Analytics and monitoring
These third-party services may have their own delivery terms and conditions.
17. Changes to Shipping & Delivery Policy
We may update this policy to reflect changes in our services. Updates will be posted on this page with a new "Last Updated" date. Continued use of EasyGSTBill indicates your acceptance of the updated policy.
18. Contact Us
For questions about our shipping and delivery policy, please contact: